Welcome to Lakeside Apartments
We have listed some useful room information to make your stay with us more enjoyable
The following are available from reception during your stay – clothes drying racks, blankets, porta cots, high chairs and rice cookers
New for 2021 – all apartments have individually controlled air-conditioning units so temperature can be adjusted to suit your needs.
The nearest airport is Queenstown just under one hours drive over the Crown Range from Wanaka, Queenstown airport services both domestic and international flights.
Ritchies offer scheduled bus services to Wanaka from Queenstown and Queenstown Airport.
Lake Wanaka Babysitting 03 443 4903 or 027 291 3138 – have mature sitters available. All sitters have their own transport.
Most apartments have portable speakers for your enjoyment, just connect your device via bluetooth.
Barbeque facilities are available for all guests to share
A hose and wash down bay is located on site
Check out is before 10am. If you wish to check out after this time, please discuss this with Reception prior to the morning of your departure and we will endeavour to meet your requirements.
If you are departing early in the morning, please settle your account the evening before your departure.
Coffee, Tea and drinks
Each apartment has a good selection of teas, coffee and hot chocolate, which are replenished daily by our housekeeping team. We choose to stock Fairtrade beverage products – an alternative approach to conventional trade that offers farmers and workers in developing countries a better deal and improved terms of trade.
Each apartment has a coffee machine with Nespresso coffee pods delivering premium coffee, cup after cup, Our coffee capsules are recycled; please leave used capsules either on the kitchen bench or in the recycle bin.
We accept the following major credit cards, Visa, MasterCard, American Express, as well as EFTPOS
We provide a daily service of your Apartment between the hours of 9:00am and 2:00pm. Please contact Reception if you wish to arrange a more convenient time or place the ‘Do Not Disturb’ sign on your entrance door. If the ‘Do Not Disturb’ sign is on your door, no servicing will be done to your apartment that day.
Faxes can be sent or received via reception on 03 443 0189
For your enjoyment during your stay we have a selection of board games available from Reception
Individually controlled heaters can be adjusted to suit your needs. Tiled floor surfaces in the kitchen, ensuite and main bathroom are heated.
Free Wireless Internet is available from all apartments. The password can be found in the compendium in each Apartment.
Each Apartment has a fully equipped laundry for personal use. Soap powder is provided complimentary
We may be able to forward items left behind if you provide us with an address. Lost property is disposed of after two months. Please note that all food and beverage items left in the apartments are disposed of once you have departed.
We have a luggage storage area available
Mail and Stamps
There is a mailbox at Reception. Wanaka’s Post Shop is located at Paper Plus, 23 Helwick Street, Wanaka
Just a few steps beyond the car parks is Active Massage which offers Lakeside Apartment guests a 10% discount (on in-studio hour plus massage). Best way to book is online here and add ‘Lakeside’ and your apartment number into the booking notes. Our reception team can help with this.
No Smoking Policy
The inside of all Apartments are non-smoking. For the outside areas, ashtrays are provided on balconies or around the lift, pool and barbeque area.
A secure single garage is provided for each Apartment
Sorry, no pets allowed in the Apartments or around the grounds
In keeping with our environmental policy, we encourage recyclable waste such as flattened aluminium cans, cardboard, plastic bottles (rinsed, no lids), glass jars and bottles, newspaper/paper, by providing bins in each apartment and on each floor
For your convenience and for the security of your valuables, every apartment has a safe
Ski Storage and Drying Room
We request that snowboards, skis and boots are not kept in the apartments. These may be stored in either the lock-up garage or in the drying room. Personal belongings are stored at the owner’s risk
We are proud of our stunning location and ensure our business practices cover our environmental responsibilities: from keeping our guests warm, comfortable and providing excellent customer service to treating our employees fairly and with respect; and from protecting our environment and reducing our footprint to looking after and working with our community.
Swimming Pool and Spas
Opens daily 8:00am to 9:00pm. The swimming pool is heated during the summer months November to April. Children’s pool is unheated. Spa pools are heated year round.
We request for the comfort and safety of all our guests that in the pool area: no running, no jumping, no diving; there is no lifeguard on duty; children must be supervised at all times; please no glass around the pool area.
Grey/Blue pool towels are provided in your apartment for use during your stay. Please launder these towels using the machines provided in the apartment, as these towels are not maintained by housekeeping.
For taxis booked during your stay, please provide your name and apartment number.
Tours and Activities
Browse the activities on offer in Wanaka and book ahead or during your stay. Reception staff can also help, advise and discuss your requirements during your stay
Telephone is located in each apartment in the kitchen area and is for emergency services and local 443 calls. There is no charge for these calls.
Dial 1 111 for emergency services
Dial 0 for reception
Dial 1 for an outside line
All apartment lounges have 50″ screen television with 50+ Sky channels and ability to watch Netflix using your own account.
Travelling Times from Wanaka
Travel times are estimates only and are at a safe driving speed, non-stop. Allow more time to stop, take in the views, and enjoy many of the walks and photo opportunities: –
Queenstown – 1 hour via Crown Range Road SH89
Queenstown – 1.5 hours via Kawarau Gorge SH6
Haast Pass – 2 hours
Mount Cook – 2.5 hours
Te Anau – 3 hours
Franz Josef – 3.5 hours
Milford Sound – 5 hours
Christchurch – 5 hours
For other route and destination information, visit AA Travel
All plugs are 240V AC. Selections of adaptors are available during your stay
Wake up calls
Each apartment has telephones to programme wake up calls
Free Wireless Internet is available from all apartments; the password is in the compendium
Enjoy your stay!
Gary and Jude
Kay and Stu
and the Housekeeping Team