POLICIES

Check-In Time
14:00

Check-Out Time
10:00

Reception Hours
24 hours

Payment Policy
Credit card details are required for reservations. However, no payment will be taken from your credit card until the day of departure. Collection and storage of sensitive credit card information is done via a secure server (SSL).

All data gathered on our site is protected and can not be accessed by any third parties. Payment is required for the full length of your stay on or before the day of your departure. Credit cards accepted – VISA, Mastercard and American Express

Cancellation Policy
A minimum notice of cancellation is required: –

• 23rd Dec to 28th Feb – 21 days
• Easter – Warbirds over Wanaka event – 21 days plus $500 non-refundable deposit taken on booking
• 1st Mar to 30th Jun – 48 hours
• 1st Jul to 31st Aug – 21 days
• 1st Sep to 23rd Dec – 48 hours

Cancellations with less notice or non-arrival will incur a minimum charge of one full night’s tariff. No-shows incur a cost of a minimum of the first night’s accommodation.

Child Policy
One infant under two years stays free of charge in an infant’s cot. Children over two years are charged adult rate. One child is charged NZD 50 per person per night in an extra rollaway bed in the lounge area – Premier Apartments only. The maximum number of extra beds/infant’s cots permitted in an apartment is one. Any type of extra bed or infant’s cot is upon request and needs to be confirmed by management.

Extra Person Policy
One extra person can be accommodated in an extra rollaway bed in the lounge area in a three bedroom Premier apartment, subject to additional guest charge. The maximum number of extra beds/infant’s cots permitted in an apartment is one. Any type of extra bed or infant’s cot is upon request and needs to be confirmed by management.

Minimum Stay Policy
Three night minimum for guest stays between 23rd December and 7th January. Four night minimum and three bedroom minimum for guest stays during Warbirds over Wanaka biennial Easter event.

Privacy Policy
We respect your privacy. View our Privacy Policy